Privacy Policy

Last updated: [2026/01/06]

MyCon (“we”, “us”, “our”) provides communication, customer support, and messaging services to businesses and individuals. This Privacy Policy explains how we collect, use, store, and protect personal information when users interact with our services, including through Facebook Messenger, WhatsApp, and other communication channels integrated into our platform.

By using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

• Name
• Email address
• Phone number
• Business information
• Messages you send to us
• Information submitted through forms or sign‑up flows

1.2 Information Collected Automatically

When you interact with our platform, we may collect:

• IP address
• Device information
• Browser type
• Usage data
• Log data

1.3 Information from Third‑Party Platforms

When you connect a messaging channel (e.g., Facebook Messenger or WhatsApp), we may receive:

• User IDs (e.g., PSID for Messenger, phone numbers for WhatsApp)
• Message content
• Message metadata (timestamps, delivery status)
• Profile information shared by the platform

We only receive the information that the platform allows and that you authorize.

2. How We Use Your Information

We use personal information to:

• Provide and operate our messaging and communication services
• Deliver messages between your business and your customers
• Authenticate users and manage accounts
• Improve platform performance and reliability
• Provide customer support
• Comply with legal and regulatory requirements
• Prevent fraud, abuse, and security threats

We do not sell personal information.

3. Legal Basis for Processing (POPIA & Global Standards)

We process personal information based on:

• Consent
• Contractual necessity (providing the service you requested)
• Legitimate interests (improving our platform, preventing abuse)
• Legal obligations

4. How We Share Information

We may share information with:

4.1 Service Providers

Trusted third‑party providers who assist with:

• Hosting
• Security
• Analytics
• Messaging delivery

4.2 Integrated Platforms

If you connect Messenger, WhatsApp, or other channels, message data is shared with those platforms according to their policies.

4.3 Legal Requirements

We may disclose information if required by:

• Law
• Court order
• Government request

We never sell or rent personal information.

5. Data Storage and Security

We use industry‑standard security measures to protect personal information, including:

• Encryption
• Access controls
• Secure hosting
• Regular audits

We retain data only as long as necessary for operational, legal, or security purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to processing
• Withdraw consent
• Request data portability

To exercise these rights, contact us at the email below.

7. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from children.

8. International Data Transfers

Your information may be processed in countries outside your own.
We ensure appropriate safeguards are in place to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at this URL.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us:

MyCon
Email: [admin@mycon.co.za]
Website: [www.mycon.co.za]